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Unknown Caller ID

Occasional Contributor

Unknown Caller ID



In my P335 caller id was Unknown, if i set numberFirstCID as 1, it show number but after number still see Unknown word like '312323 Unknown'




Could you please advise ?



Message 1 of 2
Polycom Employee & Community Manager

Re: Unknown Caller ID

Hello Batu,

welcome to the Polycom Community.

UC Software 4.0.9 is no longer supported. Please upgrade to 4.0.12 instead and re-test.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2