I have been setting up Polycom XXV500 phones for 5 years. The phones I ordered recently are XXV501 model. I set them up as usual and a symbol I haven't seen before is displaying on the phone screen. The phones seem to work phone with incoming and outgoing calls but this symbol is driving me nuts. I have attached a screen sgot, can someone please tell me how to get rid of the symbol from the screen.
Hello @JacG ,
welcome back to the Polycom Community.
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The Icon which you describe is the Call Counter when a new call is started:
The Number increases if an additional call is added / started
I ask our documentation team to add this to the Icons and Status Indicators section => here <= in the User Guide.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.