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Update of sip.ld for IP5000 to version 4 and higher not possible

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Occasional Contributor

Update of sip.ld for IP5000 to version 4 and higher not possible

Hi,

 

I have a Polycom IP5000 Phone and I try to update the application sip.ld.

 

I have downloaded the files for  in http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html for version 3.2.3 Split and 3.3.5 Split (i.e. the oldest and the newest version 3), and I can update both of them.

 

Then I'm trying to update to version 4 and higher, and all of this fails ("your phone is not compatible with this version of sip.ld" or simular). What am I doing wrong? How is it possible to update to a newer/the newest version of sip.ld?

 

Updating to bootrom.ld version 4.3.1 (posted sep. 15, 2011), which seems to be the newest bootrom.ld, worked fine.

 

Tilman

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Polycom Employee & Community Manager

Re: Update of sip.ld for IP5000 to version 4 and higher not possible

Hello Tilman,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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