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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

This polycom device died on me a few days ago, I managed to reinstall the UC up to 4.0.8 through reprovisioning through Polycoms public provisioning server.   However, I am unable to access the phone via the web access page.  I can ping the device and I can confirm that it is pulling an IP address.  I've been trying to install the /httpd via the provisioning page, but the device doesn't seem to want to update anymore.  

 

 

3 REPLIES 3
HP Recommended
Hello

What browser are you using or have you tried different browsers?

Can you still access the GUI of the phone?

Have you tried factory resetting the unit via the GUI yet ?

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffan,

 

I've done a factory reset through the GUI on the ip7000 and I've used Firefox, Chrome, and IE and all tell me connection refused.  I don't think the web servelet is installed on the device.   I tried to install the app via Polycoms public provisioning server (140.242.64.35/httpd) but it seems that version thats up there is only for UC 5.3.  

HP Recommended
Hello

This server is only for polycom support customers. Please setup a local server hosting the software

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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