Plantronics + Polycom. Now together as Poly Logo

Updated polycom IP7000 to 4.0.8 and no web interface

Highlighted
Visitor

Updated polycom IP7000 to 4.0.8 and no web interface

This polycom device died on me a few days ago, I managed to reinstall the UC up to 4.0.8 through reprovisioning through Polycoms public provisioning server.   However, I am unable to access the phone via the web access page.  I can ping the device and I can confirm that it is pulling an IP address.  I've been trying to install the /httpd via the provisioning page, but the device doesn't seem to want to update anymore.  

 

 

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Updated polycom IP7000 to 4.0.8 and no web interface

Hello

What browser are you using or have you tried different browsers?

Can you still access the GUI of the phone?

Have you tried factory resetting the unit via the GUI yet ?

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Visitor

Re: Updated polycom IP7000 to 4.0.8 and no web interface

Steffan,

 

I've done a factory reset through the GUI on the ip7000 and I've used Firefox, Chrome, and IE and all tell me connection refused.  I don't think the web servelet is installed on the device.   I tried to install the app via Polycoms public provisioning server (140.242.64.35/httpd) but it seems that version thats up there is only for UC 5.3.  

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Updated polycom IP7000 to 4.0.8 and no web interface

Hello

This server is only for polycom support customers. Please setup a local server hosting the software

Replied via a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4