Upgrade from 4.1.8 to 5.4.2 Rev D effects speed dial status and contact count references

[JMac406]

Hello,

We just upgraded from 4.1.8 to 5.4.2 Rev D (through the defined process in the release note of upgrading to 5.2.0 before going to 5.4.2) on a VVX 500 with one color expansion module. Basically to see if we could address some anomolies we are experiencing with expansion modules.

We have an asterisk deployment (UAS) where we use the "hint" method plus the use of buddy watch and presence (on the Polycom) to display the contact's status on our speed dial line keys. We have used this method for over 8 years now with no problems. We have multiple deployments of VVX600 with multiple expansion modules where the status of all contacts is displayed (all on the 4.1.8 release).

We use a boot server for the phone to get it's <macaddr>-directory.xml file.

Issue(s) I need help with

1. When on 4.1.8 ALL of the speed dial entries (73 entries) showed the contact's status. Once I upgraded to 5.4.2 I cannot get more than 56 of the contacts to display their status. The remaining entries are slate in color (after I was able to view them via the following item).
2. When upgraded to 5.4.2 not only would only 56 entries show status on the phone it would not download more than 56 directory entries. I checked the dir.local.contacts.maxNum and it was originally set to 150... which displayed all of the entries and their status, when on 4.1.8. In testing I changed dir.local.contacts.maxNum to it's maximum of 500 and now all 73 entries display. But item 1 above remains in effect... only 56 entries show status.

I have not enabled any new features, such as "Flexible Line Key Assignment", so am hoping you can help address the new limitation. Is it a configuration issue or intended?

John

[SteffenBaierUK]

Hello John,

welcome to the Polycom Community.

Due to newly added features performance issues were discovered and the maximum amount is 64 Buddies.

This is also documented in the Admin Guide (Example page 84):

• VVX phones support a maximum of 64 buddies for Open SIP server platforms

We also discussed that in the community => here <= already and I now added it to the FAQ below:

Aug 06, 2013 Question: How can I use the Buddy Watch feature?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JMac406]

Steffen,

Thank you for the quick response. I read through the links you provided and what is not clear to me is if this is being viewed as a bug by Polycom, to be fixed later, or if this limitation will remain in place from 5.4.x on (based on licedey's last post)? I notice that you ask that licedey escalate the post. But am having trouble finding information on what was escalated.

Is there a link that can be provided that I can read addressing the "issues" that were being caused by being over 64 buddies? I noticed that the limitation on the "Skype for Business" accommodates, in count, 200 buddies. I looked through the release notes and did not find anything directly addressing this (but, I could have missed something).

We have approximately 98 users with color expansion modules (some with multiple color expansion modules) running on 4.1.8 that rely on buddy watch status. That have also been experiencing sporadic lock ups on their expansion modules... thus our testing 5.4.2 Rev D as the possible solution. But, if the limitation of buddy watch remains at 64 we now have no solution and it would not make sense to remain on the platform with an expansion module that cannot be used to it's fullest.

I apologize in advance if I am missing something here but your feedback is requested and important.

Kind Regards,

John

[SteffenBaierUK]

Hello John,

my reply included the maximum support amount of buddies based on a SIP registration.

I had advised the other user to log this officially as we do not provide support via this free community.

The correct way to escalate an issue into our support team is opening a ticket via your reseller.

Even running 4.1.8 the amount you are quoting was not officially supported. It may seem easy to assume that a phone should be handle such vast amount of buddies but the logic and signalling behind keeping track of all subscriptions and notify messages is simply to large.

As a save amount 64 was used as the phone itself needs to keep track of all of these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services