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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a Polycom VXX500 which currently is running 5.2.0 without any issue. I've tried to upgrade to 5.4.1 and I can't access the phone via WebGui anymore and the phone line are with errors unregistred ... I've tried split version, and combined version and the same problem.

I did rollback to 5.2.0 and everything is fine.

 

Anyone who knows any solution for this issue?

Best Regards,

Constantin

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

I'm using provisioning and when I upgrade to 5.4.1 line came with error, unregistered.

I did not modify nothing in the mac.cfg phone file.

Do you know why this happens?

 

Thanks,

Constantin

View solution in original post

3 REPLIES 3
HP Recommended

Hello Constantin,

Please ensure you check the community's VoIP FAQ as it contains this post here:

 

Mar 30, 2015 Question: Since upgrading to UCS 5.3.0 or later I can no longer access the Web Interface

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

I'm using provisioning and when I upgrade to 5.4.1 line came with error, unregistered.

I did not modify nothing in the mac.cfg phone file.

Do you know why this happens?

 

Thanks,

Constantin

HP Recommended

Hello,

 

Sorry, my mistake.

Forget this problem.

 

Best Regards,

Constantin

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