-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Upgrade help for SoundStation IP 6000
Create an account on the HP Community to personalize your profile and ask a question
08-07-2012 12:27 PM
I have tried multiple configurations for upgrading my SoundStation IP 6000 and keep getting an error:
"Image not compatible with the phone"
Can anybody point me in the right direction? I have already tried following the guide here:
http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v...
I suspect I am just getting confused over the different files and file versions on the phone currently.
Current configuration:
Bootblock: 2.8.0_15600-001.0016
BootRom: 4.3.1.0440
SIP: 3.2.6.0314.
under Components: PolyDSP PNX1500: 4.0.0.0172
What do I need to put on my tftp server to upgrade this phone to the latest version?
Thanks,
mb
Solved! Go to Solution.
Accepted Solutions
08-07-2012 01:16 PM
Hello MB,
when you reboot your phone does the countdown start from 10 seconds or 99 seconds ?
Maybe try UCS 3.3.4 first instead.
I always use Filezilla FTP Server
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-07-2012 01:03 PM
Hello mb,
welcome to the Polycom Community.
Download the following and unzip and dump it into your TFTP Directory:
http://downloads.polycom.com/voice/voip/uc/Polycom_UC_Updater_5_0_2_release_sig.zip
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-07-2012 01:12 PM
Thank you for your quick response. I downloaded both links, unzipped and placed all the files in the root location of my tftp server. I am still getting the Image is not compatible error.
What else might I be doing wrong? I am using SolarWinds TFTP Server running from my desktop computer; is there a recommended server?
Thanks
08-07-2012 01:16 PM
Hello MB,
when you reboot your phone does the countdown start from 10 seconds or 99 seconds ?
Maybe try UCS 3.3.4 first instead.
I always use Filezilla FTP Server
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-07-2012 01:20 PM
The first visible number in the countdown is 7, after the countdown, a waiting for network to initialize message, then it boots. It looks as if it starts to update very briefly before the image not compatible error pops up. I might be able to record a video of it booting up if it would help.
Thank you.
08-07-2012 03:17 PM
Hello MB,
based on your information you are neither using a beta or developer hardware.
Therefore I can only suggest you upgrade to UCS 3.3.4 first without using the updater download and utilize FTP.
The upgrading process is documented in the FAQ and has been discussed in the community before.
If you are still stuck and no other member of the community replies I can only advise you to contact your Polycom reseller and raise a support ticket with Polycom.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community