Plantronics + Polycom. Now together as Poly Logo

Upgrade help for SoundStation IP 6000

SOLVED
Mb
Occasional Contributor

Upgrade help for SoundStation IP 6000

I have tried multiple configurations for upgrading my SoundStation IP 6000 and keep getting an error:
"Image not compatible with the phone"

 

Can anybody point me in the right direction?  I have already tried following the guide here:
http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v...

 

I suspect I am just getting confused over the different files and file versions on the phone currently.

 

Current configuration:
Bootblock:  2.8.0_15600-001.0016

BootRom:  4.3.1.0440

SIP:  3.2.6.0314.

under Components: PolyDSP PNX1500: 4.0.0.0172

 

What do I need to put on my tftp server to upgrade this phone to the latest version?

 

Thanks,

mb

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrade help for SoundStation IP 6000

Hello MB,

 

when you reboot your phone does the countdown start from 10 seconds or 99 seconds ?

 

Maybe try UCS 3.3.4 first instead.

 

http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_3_3_4_spl...

 

I always use Filezilla FTP Server

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrade help for SoundStation IP 6000

Hello mb,

welcome to the Polycom Community.

Download the following and unzip and dump it into your TFTP Directory:

 

http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_4_0_2_B_s...

http://downloads.polycom.com/voice/voip/uc/Polycom_UC_Updater_5_0_2_release_sig.zip

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Mb
Occasional Contributor

Re: Upgrade help for SoundStation IP 6000

Thank you for your quick response.  I downloaded both links, unzipped and placed all the files in the root location of my tftp server.  I am still getting the Image is not compatible error.

 

What else might I be doing wrong?  I am using SolarWinds TFTP Server running from my desktop computer; is there a recommended server?

 

Thanks

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrade help for SoundStation IP 6000

Hello MB,

 

when you reboot your phone does the countdown start from 10 seconds or 99 seconds ?

 

Maybe try UCS 3.3.4 first instead.

 

http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_3_3_4_spl...

 

I always use Filezilla FTP Server

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
Mb
Occasional Contributor

Re: Upgrade help for SoundStation IP 6000

The first visible number in the countdown is 7, after the countdown, a waiting for network to initialize message, then it boots.  It looks as if it starts to update very briefly before the image not compatible error pops up.  I might be able to record a video of it booting up if it would help.

 

Thank you.

Message 5 of 8
Mb
Occasional Contributor

Re: Upgrade help for SoundStation IP 6000

I tried with UCS 3.3.4; same error.  Do i need to remove any files from the tftp server?  Does this need paired with a BootRom or anything of that nature?  Or just that set of files on the tftp server?

 

Thanks!

Message 6 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrade help for SoundStation IP 6000

Hello MB,

 

based on your information you are neither using a beta or developer hardware.

 

Therefore I can only suggest you upgrade to UCS 3.3.4 first without using the updater download and utilize FTP.

 

The upgrading process is documented in the FAQ and has been discussed in the community before.

 

If you are still stuck and no other member of the community replies I can only advise you to contact your Polycom reseller and raise a support ticket with Polycom.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
Mb
Occasional Contributor

Re: Upgrade help for SoundStation IP 6000

Thanks for your help!

 

I found my mistake; I had my server set up incorrectly and the phone was looking at an older root folder on the server with older files.

Message 8 of 8