Hi, we have received Polycom VVX1500 SIP videophone with;
- we need to Upgrade it to release v18.104.22.1684
We are trying to find the appropriate Upgrade path from polycom support site..
We found&tried the info @ technical bulletin 53522 but the phone went to a continuous reboot loop and prompts the error;
"application 2345-17960-001.sip.ld is not compatible with the phone"
see attached boot.log from the Filezilla server directory
are you aware for the needed/valid Upgrade path ?
should one go 3.1.2.0750 -> 3.1.3.RevC -> and then follow the technical bulletin 53522 instructions -or- what exactly ?
Any feedback you may provide is more than welcome
Solved! Go to Solution.
welcome to the Polycom Community.
I can see in our records that you have already contacted Support and have been offered PPI for this Out of Warrenty Unit.
Please ensure that you completely read the upgrade Instructions on the VVX1500 Page and follow these:
To upgrade the software on the Polycom VVX 1500 to version 3.2.2, you must download the following files: Polycom VVX SIP 3.2.2 (Combined or Split ver), Polycom VVX BootROM 4.1.4, and Polycom BootBlock 2.9.0. For detailed instructions on how to upgrade, please refer to Technical Bulletin 53522
It clearly mentions the BootBlock and SIP 3.2.2
If you are unable to upgrade this Unit please contact Support again and utilize the Pay Per Incident (PPI) method as offered.
Polycom Global Services
thanks for your feedback; Yes I did open first SR=1-132379761 but later I saw the CommunityForum and I thought to ask here as well..
FYI, we have upgrade ours Polycom VVX1500 videophones OK to;
- the following upgrade path workedOK in my case;
Polycom VVX1500 was @
-> upgrade to Release v3_1_3RevC [v3.1.3.04390]
-> I noticed that the needed .zip files mentioned @ TB53522 were downloaded corrupted [probably due to network issues] the first times
- the files do not come with .md5 so one can't check them later once downloaded if they are OK or not with md5sum check;
it will be good to add for each file it's .md5 so that they can be checked once downloaded later
-> re-download all of them from polycom support
--> re-follow the same steps as before using the Technical Bulleting TB53522 and this time the upgrade started&completed OK
Note; @ Technical Bulleting TB53522 page5 ,it's not clear that the user should press&hold for ~5sec "simultaneously" the phone buttons;
thanks & regards
thanks for clarifying this and getting back and noting the approximately 5 seconds duration for the combined Key press.
You should have been able to get directly from your previous Version to SIP 3.2.2 and can now upgrade to UCS 3.2.2 as this has many enhanced features and a faster boot up speed.
Polycom Global Services