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Upgrading IP 6000 Software

SOLVED
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Occasional Advisor

Upgrading IP 6000 Software

I have an Soundstation IP 6000 with the part number 2201-15600-001.  All of the files in the various release of the 4.0 UCS have no files for phones in the 2201 range.  They do have one 15600-001 file.  Is it safe for me to use the 3111-15600-001 file for my phone?

 

Current BootROM:  4.3.1.0887

SIP:  3.3.3.0069

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

Hello SerousDarkice,

 

the Part number printed on the phone label is for the individual unit.

 

The file provided in the split download is the correct file for your phone.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

Hello SerousDarkice,

firstly a Polycom phone under normal circumstances will never load a Software that is not the correct part number.

 

Checking the UCS Admin Guide list's the 3111-15600-001 for the SSIP 6000.

 

Simply follo this post:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Advisor

Re: Upgrading IP 6000 Software

Thanks for your quick response.

 

Does this mean I cannot upgrade my SoundStation IP 6000, since there are no bootrom.ld files that match 2201-15600-001 (with the lowest number containing a 15600 is the 3111-15600-001 and the lowest first number set is 2345)?

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

Hello SerousDarkice,

 

the Part number printed on the phone label is for the individual unit.

 

The file provided in the split download is the correct file for your phone.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
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Occasional Advisor

Re: Upgrading IP 6000 Software

I've found it.  Under Main Menu > status > platform > phone there is an assembly number (3111-15600-001) that matches the file in question.

Message 5 of 7
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Occasional Visitor

Re: Upgrading IP 6000 Software

Dear team. 

 
i am using polycom ip 6000 and i need key for this device. the device is currently not working? and out of service?
 
following are the details
 
IP6000
port no 2201-15600-001
SN: 0004F2F84AB9
Reg no: 0018398/09
 
Kindly guide and help. 
thank you
 
Message 6 of 7
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Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

What type of key? A license key?
Did you check the FAQ?

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7