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Upgrading IP 6000 Software

Ganesh
Advisor

Upgrading IP 6000 Software

Hello,

        I am trying to upgarde IP 6000 from Fw. 3.3.1/BootRom 4.2.2 to FW 4.0.7/Updater 5.07 via provisioning Server and I am refering  Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf .

 

The device just hangs infinite time saying that 'Updating Initial configuration'. Its not writing syslog also..

 

Any help highly appreciated... Thanks.

 

 

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

Hello Ganesh,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains the requirements in details and using an FTP server will allow you to study the logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Ganesh
Advisor

Re: Upgrading IP 6000 Software

Hello Steffan,

                  Thanks for your reply..But I am still trying to resolve the issue. It hangs for days with out reporting any error or reboot.. Bootable contents are availble in the path which I can dowload from the browser.. In the same environment we upgraded thousands of IP650/331.

 

dfg70982    11/21/14 02:06:00    11/21/14 10:06:00    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|copy |3|00|'http://P***pIp:****@12.1.171.147/polycom/firmware/v4x/4.0.7/3111-15600-001.bootrom.ld' from '12.1.171.147'"
dfg70982    11/21/14 02:06:00    11/21/14 10:06:01    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|cfg  |3|00|New load header information:"
dfg70982    11/21/14 02:06:00    11/21/14 10:06:01    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|cfg  |3|00|Code length:         0x002D5025"
dfg70982    11/21/14 02:06:00    11/21/14 10:06:01    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|cfg  |3|00|Header check Sum:    0x9CC07AC4"
dfg70982    11/21/14 02:06:00    11/21/14 10:06:01    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|cfg  |3|00|Code check Sum:      0x1693286B"
dfg70982    11/21/14 02:06:00    11/21/14 10:06:01    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121020600|cfg  |3|00|Options:             0x00000110"
dfg70982    11/21/14 02:12:40    11/21/14 10:12:40    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121021240|copy |3|00|transport error: Error."
dfg70982    11/21/14 02:12:40    11/21/14 10:12:40    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121021240|copy |3|00|transport error buffer: Operation too slow. Less than 1 bytes/sec transfered the last 300 seconds."
dfg70982    11/21/14 02:12:40    11/21/14 10:12:40    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121021240|copy |3|00|Making further download attempts for 'polycom/firmware/v4x/4.0.7/3111-15600-001.bootrom.ld'"
dfg70982    11/21/14 02:12:40    11/21/14 10:12:40    polycom_0004f2ec0655    local 5    Info        dfg70982    "1121021240|copy |3|00|'÷ÿÿÿ' from '12.1.171.147'"

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Upgrading IP 6000 Software

Hello Ganesh,


Have you checked the server for the phone's app and boot log ?

 

Did you download the Updater 5.0.5 for the SSIP phone and place it in that directory ?

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Ganesh
Advisor

Re: Upgrading IP 6000 Software

Hi Steffen,

                   Its stopping where it just finds a bootRom and trying to download...Till that point there is no boot/app log. Please check attachment.

 

I am following steps mentioned in Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf with SIP 4.0.7.  It contains the bootROM version 5.0.1. Its available in the boot path.

 

" To Upgrade SoundStation IP 6000 and 7000 Phones:
1 Visit the Voice Support page and select your phone from the list.
2 Locate BootROM 4.4.0 B Upgrader and UC Software 4.0.1 under the Downloads section and save
the files onto your computer.
3 Unzip BootROM 4.4.0 B Upgrader and UC Software 4.0.1.
4 Copy the <partNumber>.bootrom.ld files from the Upgrader onto your provisioning server.
These <partNumber>.bootrom.ld files contain both Upgrader and Updater 5.0.1 images "