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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Upgrading IP 6000
Create an account on the HP Community to personalize your profile and ask a question
07-29-2013 01:40 PM
I am having issues upgrading the firmware. I downloaded both UC software and the UC updater and extracted to the tftp server. Do I need to configure something on the device?
Solved! Go to Solution.
Accepted Solutions
07-29-2013 02:50 PM
Hello CLAW,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-29-2013 02:50 PM
Hello CLAW,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-29-2013 05:24 PM
This is the Error i am getting.
0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|Configuration of URL failed
0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update updater.ld
0729231144|copy |4|03|Configuration of URL failed
0729231144|copy |4|03|Configuration of URL failed
0729231144|cfg |4|03|Prov|Download of master configuration file failed
0729231144|cfg |4|03|Prov|Trying to boot from existing configuration
0729231144|cfg |*|03|Prov|Finished updating configuration
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
07-29-2013 11:53 PM
Hello CLAW,
the log only shows issues when communicating with the provisioning server.
If you cannot make outgoing calls check:
Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=
and/or
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
and also
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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