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Upgrading IP 6000

SOLVED
Occasional Visitor

Upgrading IP 6000

I am having issues upgrading the firmware. I downloaded both UC software and the UC updater and extracted to the tftp server. Do I need to configure something on the device?

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: Upgrading IP 6000

Hello CLAW,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Visitor

Re: Upgrading IP 6000

thanks i just updated but for some reason the licensing is not there anymore. What should i do?

Message 3 of 7
Occasional Visitor

Re: Upgrading IP 6000

everything syncs but when i dial out it has a busy tone.

Message 4 of 7
Occasional Visitor

Re: Upgrading IP 6000

do I need to relicense it?

Message 5 of 7
Occasional Visitor

Re: Upgrading IP 6000

This is the Error i am getting. 

 

0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|Configuration of URL failed
0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update updater.ld
0729231144|copy |4|03|Configuration of URL failed
0729231144|copy |4|03|Configuration of URL failed
0729231144|cfg |4|03|Prov|Download of master configuration file failed
0729231144|cfg |4|03|Prov|Trying to boot from existing configuration
0729231144|cfg |*|03|Prov|Finished updating configuration
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8

Message 6 of 7
Polycom Employee & Community Manager

Re: Upgrading IP 6000

Hello CLAW,

 

the log only shows issues when communicating with the provisioning server.

 

If you cannot make outgoing calls check:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and/or

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

and also

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7