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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am having issues upgrading the firmware. I downloaded both UC software and the UC updater and extracted to the tftp server. Do I need to configure something on the device?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello CLAW,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello CLAW,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks i just updated but for some reason the licensing is not there anymore. What should i do?

HP Recommended

everything syncs but when i dial out it has a busy tone.

HP Recommended

do I need to relicense it?

HP Recommended

This is the Error i am getting. 

 

0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|Configuration of URL failed
0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update updater.ld
0729231144|copy |4|03|Configuration of URL failed
0729231144|copy |4|03|Configuration of URL failed
0729231144|cfg |4|03|Prov|Download of master configuration file failed
0729231144|cfg |4|03|Prov|Trying to boot from existing configuration
0729231144|cfg |*|03|Prov|Finished updating configuration
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8

HP Recommended

Hello CLAW,

 

the log only shows issues when communicating with the provisioning server.

 

If you cannot make outgoing calls check:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and/or

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

and also

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.