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Upgrading IP 6000

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Occasional Visitor

Upgrading IP 6000

I am having issues upgrading the firmware. I downloaded both UC software and the UC updater and extracted to the tftp server. Do I need to configure something on the device?

Message 1 of 7
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Accepted Solutions
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Polycom Employee & Community Manager

Re: Upgrading IP 6000

Hello CLAW,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 7
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Highlighted
Polycom Employee & Community Manager

Re: Upgrading IP 6000

Hello CLAW,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 7
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Occasional Visitor

Re: Upgrading IP 6000

thanks i just updated but for some reason the licensing is not there anymore. What should i do?

Message 3 of 7
Highlighted
Occasional Visitor

Re: Upgrading IP 6000

everything syncs but when i dial out it has a busy tone.

Message 4 of 7
Highlighted
Occasional Visitor

Re: Upgrading IP 6000

do I need to relicense it?

Message 5 of 7
Highlighted
Occasional Visitor

Re: Upgrading IP 6000

This is the Error i am getting. 

 

0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|Configuration of URL failed
0729231144|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0729231144|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
0729231144|copy |4|03|ConfigRedun: problem with hostname strlen 0
0729231144|cfg |*|03|Prov|Starting to update updater.ld
0729231144|copy |4|03|Configuration of URL failed
0729231144|copy |4|03|Configuration of URL failed
0729231144|cfg |4|03|Prov|Download of master configuration file failed
0729231144|cfg |4|03|Prov|Trying to boot from existing configuration
0729231144|cfg |*|03|Prov|Finished updating configuration
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0729161912|copy |4|03|Configuration of URL failed
0729161912|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: Upgrading IP 6000

Hello CLAW,

 

the log only shows issues when communicating with the provisioning server.

 

If you cannot make outgoing calls check:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and/or

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

and also

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7