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Users On Other End Complain of Muffled Sounds on Polycom 7000 Soundstation

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Occasional Contributor

Users On Other End Complain of Muffled Sounds on Polycom 7000 Soundstation

I currently own a polycom soundstation 7000.  I have 2 external mics connected.  Since I've had the phone, users on the other end have complained about horrible, muffled sound.  The only way for the user to hear you is to be right up on the microphone.  This has been a common issue and I'm not sure what we can do to fix.  If a user is walking around the room speaking, its almost impossible for the users calling in to hear.  I can't find any sort of sound guide to see if there are setting to help reduce the echo, etc.  If anyone has any advice, please let me know.  Our conference room is not very big.

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Polycom Employee & Community Manager

Re: Users On Other End Complain of Muffled Sounds on Polycom 7000 Soundstation

Hello rrla,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

http://community.polycom.com/t5/VoIP/FAQ-VoIP-frequently-asked-questions/td-p/4205

 

Are you using the correct microphones?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Contributor

Re: Users On Other End Complain of Muffled Sounds on Polycom 7000 Soundstation

Yeap.  I have 2 externals.  Doing the audio test from the phone confirms they work.

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