Using Busy Lamp Field with Polycom SoundPoint IP and VVX Phones

[Anonymous]

Polycom Community,

This may have been asked and answered already. I am currently monitoring remote lines as BLF. I am getting the following fields:

To: sip:200@yourdomain.com

From: "Is Blank"

I would like it to show something like:

To: 200(Bill Smith)

From: 250(Joan Smith)

Currently trying on VVX 400, VVX 500, and SoundPoint IP 650. The VVX phones are running 5.2.0 and 650 is running 4.0.7 I am also attaching some of the config file. Also running on Asterisk platform 1.8

<attendant attendant.reg="1" attendant.ringType="ringer2" attendant.uri="">
<attendant.behaviors>
<attendant.behaviors.display>
<attendant.behaviors.display.remoteCallerID attendant.behaviors.display.remoteCallerID.automata="1" attendant.behaviors.display.remoteCallerID.normal="1">
</attendant.behaviors.display.remoteCallerID>
<attendant.behaviors.display.spontaneousCallAppearances attendant.behaviors.display.spontaneousCallAppearances.automata="1" attendant.behaviors.display.spontaneousCallAppearances.normal="1">
</attendant.behaviors.display.spontaneousCallAppearances>
</attendant.behaviors.display>
</attendant.behaviors>
 
<attendant.resourceList attendant.resourceList.{$list_position}.address="{$line_key.extension_number}" attendant.resourceList.1.callAddress="{$line_key.extension_number}" attendant.resourceList.{$list_position}.label="{$line_key.line_key_label}" attendant.resourceList.1.proceedingIsRecipient="0" attendant.resourceList.1.type="automata" />

Any help would be greatly appreciated.

[SteffenBaierUK]

Hello Shamrock,

The XML messages from a Asterisk Server simply do not contain this Information in order to work with our BLF implementation.

This can also be seen in the VoIP FAQ post  => here <=

I am quite sure it could be archived but would require the Source Code of Asterisk to be changed.

I suggest you work with a Polycom Sales engineer to get the required XML structure our phone would expect.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello Shamrock,

I spoke to our developers who actually worked on this originally and simply adding notifycid=yes to the SIP.CONF fixes this issue.

I updated the BLF FAQ post.

You can read this up => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services