Plantronics + Polycom. Now together as Poly Logo

Using Vendor-specific options with DHCP

Occasional Contributor

Using Vendor-specific options with DHCP

We have configured a windows DHCP server to send encapsulated DHCP options in option 43 based on what a VVX410 sends in its Offer (Option 60)


However, the VVX410 is not overriding the option with whats in the option 43 response.


Is there anything special I need to get the phone to honour the option 43 response? The option 60 type is set to ASCII.


Many thanks

Message 1 of 2
Polycom Employee & Community Manager

Re: Using Vendor-specific options with DHCP

Hello ppulham,

welcome back to the Polycom Community.


Did you check the Technical Bulletin 54041 => here <= and also the Parsing Vendor ID Information in the Admin Guide?


The next step after this would be a ticket raised via your Polycom reseller with Polycom support providing a bootlog and a matching wireshark trace.


Make sure you set the DHCP logging Level:


<logging log.level.change.dhcpc="0" log.render.level="0"/>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2