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Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

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Occasional Advisor

Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

Hello, I pulled up a post from 2014 where a user was trying to accomplish this. In the reply, there was a command line given, , that enables the pcap captures on the phones. When I try to add this line to my set's config file in our DHCP server, the phone will not accept it and will not finish loading. My VVX600 is a version 5.4.2.2834. Is there a different command line for this model? Thanks Dale
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Polycom Employee & Community Manager

Re: Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

Hello daleshew,

welcome back to the Polycom Community.

 

Did my reply to your initial Post => here <= help you?

 

If yes then marking it as solved can help other users.

 

In regards of your new question the community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=

 

The above explains in detail how the remote capture works and what parameters are required. 

 

The DHCP Server itself will not hold any configuration as this simply uses an Option 160 or 66 to point the phone to a provisioning server. The server itself will hold the modified configuration.

 

Without showing us an example of what you have tried to change it would be a guessing game.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

Hello daleshew,

welcome back to the Polycom Community.

 

Did my reply to your initial Post => here <= help you?

 

If yes then marking it as solved can help other users.

 

In regards of your new question the community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?

Resolution: Please check => here <=

 

The above explains in detail how the remote capture works and what parameters are required. 

 

The DHCP Server itself will not hold any configuration as this simply uses an Option 160 or 66 to point the phone to a provisioning server. The server itself will hold the modified configuration.

 

Without showing us an example of what you have tried to change it would be a guessing game.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Advisor

Re: Using Wireshark to monitor sip traffic on Polycom VVX phones remotely.

Hello Steffin,

I've attached a word document showing the settings that I am trying.  When I import the phone's config file from my PC, I am able to see one of the commands when I export it back out.  The attachment will show everything.  Also, on the Jul 11 the post, will the port, username, and password be the same for my set?  I tried other settings but they didn't work either.

 

Thanks.

Dale