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Using a Poly CCX phone as a Zoom Phone Appliance

Polycom Employee & Community Manager

Using a Poly CCX phone as a Zoom Phone Appliance

Hello all,


our partner Zoom has added our CCX 600 (using EagleEye Mini USB) or the CCX 700 as a Zoom Phone Appliance


  • All that is needed is explained >here<
  • The release notes can be found >here<

The UC Software should upgrade to 7.1.1 and the Zoom Appliance is  5.6.6 (1240)


Users can set up a Poly CCX 600 or CCX 700 device with a dedicated Zoom client. From the home screen, users can interact with the following features: multiple lines, voicemail, call/transfer/conference, escalate to Zoom meeting and join / start/control that meeting. In addition, users can access information about recent meetings, their schedules, and their favorite contacts. User presence and call history are also displayed. 

Zoom Phone calling features supported :

  • Call hold/resume
  • Mute
  • Call transfer
  • Consultative
  • Direct transfer
  • Transfer to Voicemail
  • Call waiting
  • Call conferencing
  • Shared Line / Shared Line Group
  • Voicemail
  • Dial by name
  • Do not disturb
  • Caller ID block
  • Call Queue Group
  • Call logs
  • Emergency calling


Adding the Device in Zoom



After a factory restore the phone will automatically be added to Zoom and download the new 7.1.1 software:




The CCX running the Zoom application



And once the provisioning is complete the User is signed in



The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's