Plantronics + Polycom. Now together as Poly Logo

Using the 00000000.cfg file

Highlighted
Frequent Visitor

Using the 00000000.cfg file

Hi.  I'm new to Polycom phones.  I don't understand the use of the 00000000.cfg file.  I have read the docs and some posts on it.  My issue is the following.,  I want to push multicast paging to the phones.  My PBX will create mac.config files but will not include the multicast parameters.  I am hoping that I can use a common file that all the phones can download that has all the settings I can't include in the MAC cfg.  Its not clear to me how to do it from the docs.  It looks like I can use the site.cfg file but I'm not sure or how to put it all together.  Thanks in advance.

 

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Using the 00000000.cfg file

Hello ronromano,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Also the Phone Model is of importance.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

An explanation to the 00000000000.cfg can be found here:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Frequent Visitor

Re: Using the 00000000.cfg file

I read this post and its still not clear to me.  Will the phones download the 000000000.cfg filke then download the mac.cfg file?  I am looking for a way to get all the parameters my system wont put in the mac config into another file that will also be downloaded.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Using the 00000000.cfg file

Hello ronromano,

You have not answered any of my questions.

 

In addition the post clearly states:

 

communityExplanation00000000000.PNG

I have now added more information to the above mentioned FAQ post so it makes this even clearer.

 

You can only load configuration parameters in a file via the Master Config File aka 00000000000.cfg / <MAC>.cfg

 

If your yet unknown system does not contain the relevant parameter you need to manually create an XML conform configuration file and then load it via the 00000000000.cfg / <MAC>.cfg


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4