Plantronics + Polycom. Now together as Poly Logo

Using the MWI light for something other than Voicemail

Highlighted
Occasional Advisor

Using the MWI light for something other than Voicemail

I have seen Steffan advise others to use this page if they want any extra features like this adding:

 

http://support.polycom.com/support/feature_request.html

 

But the page is down, and to be honest I am not sure it is even really what I want here.

 

Basically to summerise the goals (We are using SoundPoint 321 phones):

 

We use Agent logins on each device, the Agents do not have voicemail as they work in a call centre and there is no need.

We want to use the MWI light to come on when the phone has an advisor logged in to the queue, and to go off when they Log out or go on Pause

 

Looking at other posts about MWI usage I think we might be able to make it so the Asterisk server sends a SIP Notify to the phone when they are logged in and withdraw that when they pause or log out of the queue.

 

Does this sound possible? Would I be better off making a feature request, or is this a feature that has already been built in to a later UCS I was not aware of? (We are still using pre 3.3.0 configs on these servers and could upgrade them if it will fix or make this easier).

 

Any help would be greatly appreciated.

Message 1 of 11
10 REPLIES 10
Highlighted
Polycom Employee & Community Manager

Re: Using the MWI light for something other than Voicemail

Hello Rumbles,

Currently the MWI light will only react to a SIP Message containing the MWI information. It will in addition display an envelope on the phones display.

 

You could "hack" your call server if possible to do this but it would not be very intuitive and may confuse users as the GUI is not designed to be using the MWI LED for anything else.

 

The "older" method that could be used by everybody is no longer functional and you now have to work with your Polycom Sales Engineer to bring this to the attention of a Polycom product manager.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
Highlighted
Occasional Advisor

Re: Using the MWI light for something other than Voicemail

Thanks for your prompt response Steffen,

 

When you mention the older method, is that the feature request page which is now down? We are currently looking at buying around 1000 of these handsets for some planned installations and as such we would find this feature very useful at a number of sites.

 

Is there any way to control what is turned on when the SIP notify message is received, ie just the light, not the Icon showing the amount of Messages on the server. Or would it be all or nothing?

 

Thanks,

Message 3 of 11
Highlighted
Polycom Employee & Community Manager

Re: Using the MWI light for something other than Voicemail

Hello Rumbles,

 

as far as I am aware it is all or nothing.

 

I can only suggest to work with Keith on that.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
Highlighted
Occasional Advisor

Re: Using the MWI light for something other than Voicemail

Thanks Steffen, I think keith is away until next week but I will email him if I need further help, thanks for your advice.

Message 5 of 11
Highlighted
Occasional Advisor

Re: Using the MWI light for something other than Voicemail

Hi just as a follow up and a few further questions.

 

We have found that you can use the sipsak command to alert the phone to act as if it has a new Voicemail message waiting, and we can even trim out the bit where it will tell you how many messages are waiting, but as you say the Mail icon will always appear, we haven't figured out a way to have just the light come on.

 

From here we need to make it so that when someone goes on pause (for example) sipsak will tell the phone to turn its MWI light on. At the moment that is down the road slightly as we want to establish whether we can customise the light itself.

 

We were wondering if there was a way to make the MWI light stay on solid (i.e. act as if the call has been muted) rather than pulsing/flashing as it does by default. Any idea whether this could be configured at all?

 

Thanks,

Message 6 of 11
Highlighted
Polycom Employee & Community Manager

Re: Using the MWI light for something other than Voicemail

Hello,

 

I am not aware of any such feature and you would need to work with an Sales Engineer to raise this as a feature request,

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
Highlighted

Re: Using the MWI light for something other than Voicemail

Hi Rumbles, 

Could you give more idea on how you use SIPSAK to turn the message light on and off.

thanks!

Message 8 of 11
Highlighted

Re: Using the MWI light for something other than Voicemail

Thanks, I was able to Turn On and Off light using a simple .net application,
Message 9 of 11
Highlighted
Polycom Employee & Community Manager

Re: Using the MWI light for something other than Voicemail

Hello Nobin Radiance,

it may help others if you provide more details how you archived what you have been after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 11