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VM Outgoing message soundpoint IP 550

Occasional Visitor

VM Outgoing message soundpoint IP 550

i have of questions, would appreciate your help


from desktop phone VM outgoing message, is there an option to hit (?) for immediate assistance available? I would like to offer the option to exit  my VM into the main ring group.


all of our phones are in the main ring group, we have no auto attendant nor a dedicated set that all incoming call s go to first.


is there a setting to prevent my desk phone from saving every incoming main ring group call, not answered at my extension, as a missed call?



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Polycom Employee & Community Manager

Re: VM Outgoing message soundpoint IP 550

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


Since Software Version 4.0.0 we support the RFC3326 Reason header Call completed elsewhere.


The UCS 4.0.0 Release notes list this as:


  • 26549 Enhanced the local missed call feature for shared line appearances. This feature supports RFC 3326 Reason Header.

The above completely depends on your SIP PABX.


I am not familiar with the other reference you provided in regards to the ? as I am not aware that we would have such key on our phones.


Please liaise with whoever installed your SIP PABX.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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