VTC video but no audiocall

[mstrange]

I have a Real Presence group 500 connected to a sound station 7000. We got the Videoconderence to work, but i cannot make an audio call. it does not get a dial tone, it just drops the call completely and a messege comes up that reads 

"your call could not be completed as requested because the immediate network cannot be found. contact your network administrator for assistance"- what does that mean?

Am I missing something in the set up? Network team believes their settings are correct, and the Polycom is registered to the CUCM via SIP.

additional info

SIP 3.3.3.0069

PN-3150-11530-333

SIP Id

IP7000

3111-40000-001 RevN

SN- 0004f2efcc46

IP 0.0.0.0

Bootblock 3.0.2_40000-001.0024

Bootroom 4.3.1.0887

Dev Cert- Installed

Thanks

[SteffenBaierUK]

Hello mstrange,

The SSIP 7000 with  Group Series needs at least UCS 4.0.x

I recommend to use UCS 4.0.7

To Upgrade:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services