Plantronics + Polycom. Now together as Poly Logo

VTC video but no audiocall

Highlighted
Occasional Contributor

VTC video but no audiocall

I have a Real Presence group 500 connected to a sound station 7000. We got the Videoconderence to work, but i cannot make an audio call. it does not get a dial tone, it just drops the call completely and a messege comes up that reads 

 

"your call could not be completed as requested because the immediate network cannot be found. contact your network administrator for assistance"- what does that mean?

 

Am I missing something in the set up? Network team believes their settings are correct, and the Polycom is registered to the CUCM via SIP.

 

additional info

SIP 3.3.3.0069

PN-3150-11530-333

SIP Id

 

IP7000

3111-40000-001 RevN

SN- 0004f2efcc46

IP 0.0.0.0

 

Bootblock 3.0.2_40000-001.0024

Bootroom 4.3.1.0887

Dev Cert- Installed

 

Thanks

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: VTC video but no audiocall

Hello mstrange,

The SSIP 7000 with  Group Series needs at least UCS 4.0.x

 

I recommend to use UCS 4.0.7

To Upgrade:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2