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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Real Presence group 500 connected to a sound station 7000. We got the Videoconderence to work, but i cannot make an audio call. it does not get a dial tone, it just drops the call completely and a messege comes up that reads 

 

"your call could not be completed as requested because the immediate network cannot be found. contact your network administrator for assistance"- what does that mean?

 

Am I missing something in the set up? Network team believes their settings are correct, and the Polycom is registered to the CUCM via SIP.

 

additional info

SIP 3.3.3.0069

PN-3150-11530-333

SIP Id

 

IP7000

3111-40000-001 RevN

SN- 0004f2efcc46

IP 0.0.0.0

 

Bootblock 3.0.2_40000-001.0024

Bootroom 4.3.1.0887

Dev Cert- Installed

 

Thanks

1 REPLY 1
HP Recommended

Hello mstrange,

The SSIP 7000 with  Group Series needs at least UCS 4.0.x

 

I recommend to use UCS 4.0.7

To Upgrade:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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