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VVX 150 has a dhcp IP lease on server but no IP on itself

ITatCML
Occasional Visitor

VVX 150 has a dhcp IP lease on server but no IP on itself

I've been getting all the prep work done for rolling out Polycom VVX desk phones through RingCentral at my office but I've run into a weird issue.

 

The two test phones (VVX 150's) say in their admin settings that they do not have an IP address assigned. However on my Unifi Controller clients list and the address leases section of my Windows DHCP server they are both showing up with an address assigned. 

 

Edit: sorry should have clarified what I've done for troubleshooting. I've tried assigning the IP manually on the phone, both on the intended voice traffic DHCP scope and on our native LAN, but it still refuses to work.

 

I've just checked the firmware version per the FAQ and can see the phone is on 5.8.0.12848 and can see that the latest version for these handsets is 6.3.1.11465. If it is firmware that's the cause I'm not entirely sure how I'm going to be able to update it, given that I can't get the phones to register an IP in any form to allow it access to the various update methods.

 

Has anyone come across this before? And if so how did you resolve it?

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 150 has a dhcp IP lease on server but no IP on itself

Hello @ITatCML ,

 

Welcome to the Poly Community.


A good starting point would be to update the community on the currently used software version as the VVX x50 comes in two different versions.

 

UC Software or ObiEdition software

 

Oct 7, 2011 Question: How can I find out my SIP UC Software or Obi Edition Version or the Updater / BootROM Version of my Phone?
Resolution: Please check => here <=

 

If you can access the Phones Web Interface some logs may be of use.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 150 has a dhcp IP lease on server but no IP on itself

Hello @ITatCML 

 

I can see you have edited this post to include the information requested so I suggest you check this:

 

Oct 22, 2013 Question: How can I manually change network settings on the phone?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3