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VVX 1500 BLF Configuration assistance

Dao Tran
Occasional Advisor

Re: VVX 1500 BLF Configuration assistance

Hi Steffen,

 

Why aren't you able to open the file? 

Message 11 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 BLF Configuration assistance

Hello Dao Tran,

I tried to rename into TXT or ZIP and I could not open it.

 

There is only so much I can do as a Polycom Employee within this community for free before I need to refer you to open a ticket.

 

Other people can try and help you but once you are at a stage with no help you need to open a ticket.

 

As already outlined this is in your case a PPI / Pay per incident support ticket.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 16
Dao Tran
Occasional Advisor

Re: VVX 1500 BLF Configuration assistance

You don't have to rename it to anything, its compressed into .7zip. Just extract it and the relevant config files you requested will be there. It's just a matter of checking the configuration, which you advised to supply, so I've supplied them. Please advise of any configuration errors. 

 

 

Message 13 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 BLF Configuration assistance

Hello Dao Tran,

I had a brief look at the config but whoever created this has no clue what they have done as it contains all sorts or parameters either not applicable for the Platform aka the VVX1500 or for different Call Servers aka Skype for Business / LYNC.

 

I suggest you factory reset this unit and start with a basic configuration aka a line registration and then try to follow the FAQ in regards of BLF and see what happens.

 

The next step, as already outlined, would be a PPI aka Pay Per Incident ticket with the named Polycom reseller.

 

You can keep posting logs or config here for other community members to look at by I am unable to support you any further.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 16
Dao Tran
Occasional Advisor

Re: VVX 1500 BLF Configuration assistance

Hi Steffen,

 

The Configuration is completely defaulted except for SIP registrations (omitted for obvious reasons) and line keys. Are you saying the default configurations are having some effect on the correct provisioning of the keys as BLF? Are the BLF keys then syntactically correct? You haven't directly answered the one question I wanted which was to just verify that that BLF was correct for VVX 1500- if anything else is incorrect then thats fine (again, they're all default).  

 

 

Message 15 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 BLF Configuration assistance

Hello Dao Tran,

my first reply asked you to utilize the attendant.uri parameter.

 

Your replies contain templates from the /Config subfolder which as a standard are not loaded by the phone which seems to utilize the attendant.resourceList.x.address instead.

 

None of your replies actually contain some logs so myself or others could actually see the phone subscribe to the URI and the reply of the server to this.

 

As already outlined I am at the end of what I can do for free so please for anyone else follow this up as advised in my multiple replies and try to troubleshoot this using the FAQ posts or please open a support ticket.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 16