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VVX 1500 D upgrade from 3.2.7 to anything higher fails

Occasional Visitor

VVX 1500 D upgrade from 3.2.7 to anything higher fails

I just bought a VVX 1500 D and placing a video call from Polycom RealPresence causes the phone to lock up.  I looked and see the firmware is very old so I tried to update to 5.2.1 and it fails.

 

Boot Block 3.0.0 (17960-001)

Bootrom: 4.2.2.2704

SIP Version 3.2.7.0198

 

The boot log shows the following entries:

 

1029002646|copy |3|00|Download of '2345-17960-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
1029002646|cfg  |4|00|Could not get all 7084240 bytes of the file
1029002647|cfg  |5|00|Error updating application
1029002647|cfg  |3|00|Unspecified error occurred with downloaded application image
1029002647|app1 |6|00|Error in saving application.

 

I can't find any bulletins about upgrading the Bootrom to anything higher than 4.2.2 other than the fact that it's integrated with the releases now.  I'd like to get this updated to a firmware that makes the phone usable for H323 calls without crashing after establishing the call.

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: VVX 1500 D upgrade from 3.2.7 to anything higher fails

Hello emanteuf,

welcome to the Polycom Community.

I am not aware of a currently released software version (at present) being 5.2.1 so I assume you mean UCS 5.1.2 instead.

 

Can you try and upgrade to UCS 4.0.7 before instead and then use UCS 5.1.2 ?

 

What server are you using to provision the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Highlighted
Occasional Visitor

Re: VVX 1500 D upgrade from 3.2.7 to anything higher fails

Sorry, I had a typo there, I was attempting to upgrade to 5.1.2.  I have tried the following firmware updates and all have failed:

5.1.2 Split

5.1.2 Combined

4.0.1B Split

3.3.5 Split

3.3.0 Combined

3.3.0 Split

 

I was able to upgrade to 3.2.7 Split successfully.

 

I am using Tftpd32 as my firmware server and I have a DHCP reservation with the scope options pointing to my TFTP server for this phone.  Since this is a proof of concept, I am using this method to ensure I can get everything working before purchasing more of these phones.  The only reason I am trying to upgrade the firmware is because the phone crashed when it is either called by or initiates a call to a RealPresence software videoconferece client using H.323.  The funny thing is that I can make and receive calls to my ZTE video conference units and my video conference software client from virtualmeeting.com without any problems.  The only time the phone crashes is when calling to a Polycom soft client.

Message 3 of 6
Polycom Employee & Community Manager

Re: VVX 1500 D upgrade from 3.2.7 to anything higher fails

Hello emanteuf,


could you kindly provide me with the MAC address of the phone via Community mail so I can look into this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: VVX 1500 D upgrade from 3.2.7 to anything higher fails

I sent you the MAC address in a P.M.

Message 5 of 6
Occasional Visitor

Re: VVX 1500 D upgrade from 3.2.7 to anything higher fails

After switching from TFTP to FTP as you recommended, I was able to update the firmware to 5.1.2.

 

Thanks for the help.

Message 6 of 6