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VVX 1500 Dial Out Problem (Fast Busy Tone)

wirelessguys
Occasional Visitor

VVX 1500 Dial Out Problem (Fast Busy Tone)

Hello,

 

We have five (5) VVX 600 phones and one (1) VVX1500 phone in our organization.

The 600's are working great but the 1500 will NOT dial out.

ALL the settings are exactly the same, as well as the DIGITMAP, but the 1500 reproduces a fast busy tone when anything is dialed, even *65 and *43. Other phones work like a charm.

 

We have tried at least two dozen digitmaps and none of them work i.e. the result is always the same (fast busy tone).

 

Phone Information Phone Model VVX 1500 Part Number 2345-17960-001 Rev:D MAC Address 00:04:F2:BE:C5:F3 IP Mode IPv4 IP Address 192.168.1.65 UC Software Version 5.5.2.8571 Updater Version 5.7.2.21547

 

Please help!

 

Thank you very much in advance :)

 

Cheers!

5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Dial Out Problem (Fast Busy Tone)

Hello wirelessguys,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

or

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Dial Out Problem (Fast Busy Tone)

Hello wirelessguys,

Just to add to this, looking at the MAC address of the phone, I can see that the VVX1500 was sold via SCANSOURCE COMMUNICATIONS back in 30/12/2010.

 

So I can safely assume that for the last 6 years+ this VVX, who is in our records assigned to a different name than yours, was working fine and you must have purchased this 2nd hand.

 

I can see you tried to open 1-6284728241 for this out of warranty phone so providing this information could have been useful to state that this is an older phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
wirelessguys
Occasional Visitor

Re: VVX 1500 Dial Out Problem (Fast Busy Tone)

Steffen,

 

This phone was handed to us here at the IT department by our project manager.

We did not ask him where he got the phone from and we shouldn't really care.

We were told that the phone was previously operated OK (it was not disclosed where and by whom) and that it was recently updated to the newest firmware version. From the technical standpoint that is all we needed to know, so our apologies for not looking into the previous ownership info and sharing it here.

 

Lucky for us, Polycom as a word-wide organization keeps records of all the inventory sold, therefore there can never be any confusion where the device came from. 

 

Anyways, we have found the issue and resolved it by implementing a custom digitmap (x.T) and undocumented Impossible Match (value of 3). The troubleshooting links and articles you so graciously provided, helped a lot! 

 

Thank you for your assistance!

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Dial Out Problem (Fast Busy Tone)

Hello wirelessguys,

Thank you for providing feedback on this.

 

I will raise a Doc Bug to get the impossibleMatchHandling explained in detail so we know what all options are for.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
wirelessguys
Occasional Visitor

Re: VVX 1500 Dial Out Problem (Fast Busy Tone)

Much appreciated!

Message 6 of 6