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VVX 1500 Error Messages

SOLVED
ism@il
Frequent Visitor

VVX 1500 Error Messages

Hi there,

I have 30+ vvx1500 phones in my organisation.

We are running on 5.2.5.0987 UC software

There are some video problems which occur randomly.

When I inspect diagnostic messages, there are some fatal and mahor error messages.

 

Can anybody help me to interpret these messages?

 

Is there a guide or source for interpretting/troubleshooting these messages?

 

Thanks a lot,

 

---------------------------

boot.log / Fatal error

 

 

0104204820|app1 |6|01|Uploading boot log, time is Wed Jan  4 20:48:20 2017
000012.440|hw   |6|01|TouchScreen: found Condor Serial TouchScreen on /dev/event0, firmware version: 0x100.
000011.290|hw   |6|01|TouchScreen: found Condor Serial TouchScreen on /dev/event0, firmware version: 0x100.
000011.300|hw   |6|01|TouchScreen: found Condor Serial TouchScreen on /dev/event0, firmware version: 0x100.
000011.150|hw   |6|01|TouchScreen: found Condor Serial TouchScreen on /dev/event0, firmware version: 0x100.
0120053750|app1 |6|01|Uploading boot log, time is Fri Jan 20 05:37:50 2017

boot.log/Major error

 

000011.963|lldp |5|01|VLAN Id has changed to 112.
000011.823|lldp |5|01|VLAN Id has changed to 112.

although it seems normal, is it a problem to change VLAN id?

----------------------------------------------------------------------------------

===============================================

 

app.log / Mahor error

 

0120 125755          ssps         5              00            DSP Log: VidDecCreate failed (ret=7235)
0120 125755          ssps         5              00            DSP Log: VidDecDestroy failed (ret=7244)
0120 125755          ssps         5              00            sspsPktChanVideoRxConfig: dsp response = 3, descriptor = 7244.
0120 125755          so            5              00            SoStreamC::configureRxVideoParams: sink, sspsPktChanVideoRxConfig failed (-1)
 
0120 130123          cfg           5              00            Prm         Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0

I found in the admin guide that allowTransferOnProceeding parameter my be 0 or 1. but this messages says type 2, is it meaningful?

 

Also the following messages in the major category happens when the phone gives video error.

---

 

0120 092305|ssps |5|00|DSP Log: VidDecCreate failed (ret=7235)
0120 092306|ssps |5|00|DSP Log: VidDecDestroy failed (ret=7244)
0120092306|ssps |5|00|sspsPktChanVideoRxConfig: dsp response = 3, descriptor = 7244.
0120092306|so   |5|00|SoStreamC::configureRxVideoParams: sink, sspsPktChanVideoRxConfig failed (-1)
0120092359|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0120095352|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0120 095717|ssps |5|00|DSP Log: VidDecCreate failed (ret=7235)
0120 095718|ssps |5|00|DSP Log: VidDecDestroy failed (ret=7244)
0120095718|ssps |5|00|sspsPktChanVideoRxConfig: dsp response = 3, descriptor = 7244.
0120095718|so   |5|00|SoStreamC::configureRxVideoParams: sink, sspsPktChanVideoRxConfig failed (-1)
0120 100904|ssps |5|00|DSP Log: VidDecCreate failed (ret=7235)
0120 100904|ssps |5|00|DSP Log: VidDecDestroy failed (ret=7244)
0120100904|ssps |5|00|sspsPktChanVideoRxConfig: dsp response = 3, descriptor = 7244.
0120100904|so   |5|00|SoStreamC::configureRxVideoParams: sink, sspsPktChanVideoRxConfig failed (-1)
 
0120 1009 04|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120 1009 05|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
 
0120100945|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0120100957|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
 
0120 1015 30|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120 1015 30|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
 
0120103256|ssps |5|00|DSP Log: VidDecCreate failed (ret=7235)
0120103256|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120103338|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0120103338|ssps |5|00|DSP Log: VidDecDestroy failed (ret=7244)
0120103338|ssps |5|00|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=30492, req=18150, extra=-1, extraRep=-3, resType=3, desc=7244, offset=0xffff.
0120103338|ssps |5|00|sspsPktChanIdle: response = 3, descriptor = 7244.
0120103338|so   |5|00|soStreamNetDisc, sspsPktChanIdle failed
0120103357|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120103357|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
 
0120103601|ssps |5|00|DSP Log: VidDecCreate failed (ret=7235)
0120103601|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120103602|ssps |5|00|DSP Log: VidDecDestroy failed (ret=7244)
0120103602|ssps |5|00|sspsPktChanVideoRxConfig: dsp response = 3, descriptor = 7244.
0120103602|so   |5|00|SoStreamC::configureRxVideoParams: sink, sspsPktChanVideoRxConfig failed (-1)
0120103602|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.
0120103602|ssps |5|00|sspsPktChanActivate: Could not create Rx video jitter buffer, returned 508.

 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Error Messages

Hello ISM@IL,

Is this the same issue as already asked => here <=?

 

As already outlined in this and the other Post only a trained reseller can open a ticket with Polycom support.

 

Please post a couple of MAC addresses so I can lookup who we sold the phone via.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
5 REPLIES 5
ism@il
Frequent Visitor

Re: VVX 1500 Error Messages

There are also lots of the following messages, (it seems that every 30 seconds)

Is it importtant, or simply can I ignore by levelling up the log level for lldp from Minor to Major?

 

0120234126|log  |4|00|UtilLogServerC: Upload succeeded. (ConsecutiveFailures 1 Total 2 MsgSendErr 0)
0120234126|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0120 2341 54|lldp |4|00|[lldpProcessRecvPacket] host_cap = 20, host_ena = 20
0120 2342 21|lldp |4|00|[lldpProcessRecvPacket] host_cap = 20, host_ena = 20
0120 2342 48|lldp |4|00|[lldpProcessRecvPacket] host_cap = 20, host_ena = 20
0120 2343 16|lldp |4|00|[lldpProcessRecvPacket] host_cap = 20, host_ena = 20
0120 2343 43|lldp |4|00|[lldpProcessRecvPacket] host_cap = 20, host_ena = 20
Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Error Messages

Hello ism@il,

welcome to the Polycom Community.

The logs are usually not easy to read for untrained users and are there to help Polycom support identify issue.

 

They should be used to try and troubleshoot issues but are more of an informative nature.

 

Some messages are simple prints of events (like the VLAN or LLDP) and can usually be ignored.

 

Some are even erroneous like the voIpProt.SIP.allowTransferOnProceeding message and should be ignored.

 

Firstly you should install a currently supported Software Version like UC Software 5.5.1 or UC Software 5.4.5

 

If you still have issues after this please respond with a detailed description what kind of issues you are having and how they manifest, what kind of SIP server is being used and how easy it is to replicate the issue.

 

The next step is then to open a ticket,

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
ism@il
Frequent Visitor

Re: VVX 1500 Error Messages

Hi Steffen,

At first we had some date/time sync with UC 5.0.0 

Because of security risks reported by cyber team we upgraded to 5.5.0. Then it started video problems. After downgrading to UC 5.4.5 the video problems continued.

So we decided to donwgrade to UC 5.2.5 hoping the system to work properly. At first the phones work correctly but by the time some of them start video problems.

 

If you insist on to upgrade the latest version (5.5.1 / 5.4.5) we can do it but it became annoying for the top management.

 

If you explain the logic behind these messages then I would upgrade all the phones in a controlled manner.

 

SIP Server is NEC 9100.

 

For the reseller side, we are unlucky. (They advised to downgrade UC 5.1.2, and when I saw that it was dated Sept 2014 then I started to search a solution myself !)

 

If possible I want the support team to solve my problem directly.

Whatever you want (wireshark, log, etc I can gather)

 

Thanks,

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 Error Messages

Hello ISM@IL,

Is this the same issue as already asked => here <=?

 

As already outlined in this and the other Post only a trained reseller can open a ticket with Polycom support.

 

Please post a couple of MAC addresses so I can lookup who we sold the phone via.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
ism@il
Frequent Visitor

Re: VVX 1500 Error Messages

Ok, I will ask the reseller to open a ticket. 

Thank you very much. 

It was nice to hear you. 

Message 6 of 6