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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-19-2012 04:49 AM

HP Recommended

Hi

 

I have 2 VVX1500's in a SIP environment (both running 4.0.2). 

Phone A calls B, B receives video from A, A does not display video from B. 

Wireshark traces show Video RTP, from B, are reaching A but A displays no video.

HD Voice is in tact.

 

Any ideas?

 

Regards

Chris

 

 

2 REPLIES 2

‎09-19-2012 07:22 AM

HP Recommended

Hello Chris,

welcome to the Polycom Community.

Was the trace taken on the phone where it does not receive Video ?

Do the negotiated ports match ?

Is this a call via a SIP server or IP to IP call?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-12-2012 03:57 AM

HP Recommended

Hi Steffen

 

Problem diagnosed to network issue, however I've now discovered that when both phones are set to "Auto Start Video = Enabled" , "Auto Answer SIP calls = Enabled" and "Video Mute = Disable" phones will auto answer but video sending does not auto start from the called phone.  The Phone (Called phone) gui shows video is sending but only after 'Stopping' video and 'restarting' video does the called phone start sending.

 

Phones are both at 4.0.2.11307.

 

Andy fixes / configs available?

 

Regards

 

Chris

 

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