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VVX 1500 Video Call Problem

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 problem

Hello manishing,

simply check here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Result:

0123115636|sipt |0|00|    SIP/2.0 200 OK

Not to sure why you need this information.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
manishing
Occasional Advisor

Re: VVX 1500 problem

Hi Steffen,

 

Thanks for your co-operation. We want to make sure that our Polycom devices are "VVX 1500" or "VVX 1500 D" , can you tell me the model of the devices below ?

00-04-F2-4F-ED-99

00-04-F2-4F-EF-FE

00-04-F2-4F-EF-1E

 

Message 12 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500 problem

Hello manishing,

there should be a label on the phone but they are all:

 

2200-18061-025 VVX 1500 6-line Business Media Phone with video capability and HD Voice, POE. Ships without power supply. 3 year partner premier service is included for China

 

If you wanted a 1500D you would need to order:

 

2200-18064-025 VVX 1500 D dual stack (SIP&H.323) business media phone with video capability and HD Voice, PoE. Ships without power supply. (First year maintenance contract required). 3 year partner premier service is included for China


If you require the H323 License simply order

 

5150-16826-001 H.323 Permanent Individual Phone License, For VVX 1500. Exclude Brazil.

 

Any more questions please work with TESAN ILETISIM A.S.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13