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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-13-2012 08:17 PM

HP Recommended

Hi,

 

I have problem with VVX 1500. I installed VVX 1500 at Elastix PABX 1.6 and 2.3. At both system VVX 1500 can not send the video. Teh voice is ok, but when i pressed the vidoe button, i saw the video icon is disable. Anyone can help what is the cause?

 

Thanks.

4 REPLIES 4

‎12-14-2012 01:04 AM

HP Recommended

Hello sisob,

I am not even sure if the Elastix is a supported SIP Platform for the VVX phone.

 

Easiest way to check if the platform even supports video is to get a spanned / mapped Port on the phone end and start a wireshark trace to see if you get any 263 / 264.

 

To confirm the phones are working try IP dialing them without being registered to the Platform.

 

Please also ensure that you always post the phones current software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-17-2012 11:16 PM

HP Recommended

Hello Steffen,

 

Elastix 2.3 platform is Asterisk 1.6/1.8.

Regarding the firmware on VVX1500 is 3.2.7.

If i call using URL from extension 7001@10.55.9.12 to 7000@10.55.9.10 it's works. The video both sides ok.

I will try the span/mirroing port to capture the traffic.

Was this reply helpful? Yes No

‎12-17-2012 11:19 PM

HP Recommended

I forgot to inform you that if i use X-Lite/Eye Beam, the video has no problem. I can conduct video conference poitn to point.

Was this reply helpful? Yes No

‎12-18-2012 12:26 AM

HP Recommended

Hello sisob,

 

this is a codec issue or lack thereof.

 

I would suggest to update the VVX's to at least UCS 4.0.3 Rev F and have another play and work with the Asterisk community in regards the videosupport.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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