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VVX 1500 and Elastix 2.3 Problem Video

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Frequent Advisor

VVX 1500 and Elastix 2.3 Problem Video

Hi,

 

I have problem with VVX 1500. I installed VVX 1500 at Elastix PABX 1.6 and 2.3. At both system VVX 1500 can not send the video. Teh voice is ok, but when i pressed the vidoe button, i saw the video icon is disable. Anyone can help what is the cause?

 

Thanks.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: VVX 1500 and Elastix 2.3 Problem Video

Hello sisob,

I am not even sure if the Elastix is a supported SIP Platform for the VVX phone.

 

Easiest way to check if the platform even supports video is to get a spanned / mapped Port on the phone end and start a wireshark trace to see if you get any 263 / 264.

 

To confirm the phones are working try IP dialing them without being registered to the Platform.

 

Please also ensure that you always post the phones current software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Advisor

Re: VVX 1500 and Elastix 2.3 Problem Video

Hello Steffen,

 

Elastix 2.3 platform is Asterisk 1.6/1.8.

Regarding the firmware on VVX1500 is 3.2.7.

If i call using URL from extension 7001@10.55.9.12 to 7000@10.55.9.10 it's works. The video both sides ok.

I will try the span/mirroing port to capture the traffic.

Message 3 of 5
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Frequent Advisor

Re: VVX 1500 and Elastix 2.3 Problem Video

I forgot to inform you that if i use X-Lite/Eye Beam, the video has no problem. I can conduct video conference poitn to point.

Message 4 of 5
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Polycom Employee & Community Manager

Re: VVX 1500 and Elastix 2.3 Problem Video

Hello sisob,

 

this is a codec issue or lack thereof.

 

I would suggest to update the VVX's to at least UCS 4.0.3 Rev F and have another play and work with the Asterisk community in regards the videosupport.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5