• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-02-2015 03:22 AM

HP Recommended

Hello all,

I have a VVX 1500 D with firmware 5.2.0 : There are one line registered on SIP and one line on H323 (for video calls).

When i select the sip line the routing is set to "SIP" automatically, but when I select the H323 line, the routing is set to auto. It is possible to fix it in H323 ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2015 02:21 AM

HP Recommended

Hello Knuckles95370,


as already mentioned in my original reply have you checked yet if the Line with the H.323 registration has also got SIP enabled ?

 

This would be the factory default and you would need to disable SIP on that line.

 

As an example line 2:

 

reg.2.protocol.SIP="0"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-02-2015 03:38 AM

HP Recommended

Hello Knuckles95370,

welcome to the Polycom Community.

Does the Line with the H.323 SIP enabled ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-08-2015 03:26 AM

HP Recommended

I have one SIP line, and 1 H323 line. 

The configuration of the line is that one :

 

 

<reg reg.1.address="456" reg.1.label="456" reg.1.type="private" reg.1.thirdPartyName="" reg.1.auth.userId="456" reg.1.auth.password="Password1" reg.1.server.1.address="test.test.com" reg.1.lineKeys="2" reg.1.callsPerLineKey="1" reg.2.address="4562" reg.2.server.1.address="" reg.2.server.H323.1.register="1" reg.2.protocol.H323="1" reg.2.label="H323line" reg.2.type="private" reg.2.thirdPartyName="" reg.2.auth.userId="" reg.2.auth.password="" reg.2.lineKeys="1" reg.2.callsPerLineKey="1" reg.2.ringType="2"  />

 

 

Is something missing ?

Was this reply helpful? Yes No

‎04-13-2015 02:21 AM

HP Recommended

Hello Knuckles95370,


as already mentioned in my original reply have you checked yet if the Line with the H.323 registration has also got SIP enabled ?

 

This would be the factory default and you would need to disable SIP on that line.

 

As an example line 2:

 

reg.2.protocol.SIP="0"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-16-2015 05:42 AM

HP Recommended

Thanks, putting reg.2.protocol.SIP="0" is workinf fine.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.