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VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

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hw
Occasional Visitor

VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hi,

 

my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required.  I have set up an FTP server and have been able to use it to update the software on the phone before, so it's working.  However, the phone only displays that all attempts to update the bootblock have failed.

 

I couldn't find bootblock 3.0.4, so I tried bootrom (assuming that's the same as the bootblock) versions 4.1.3 and 4.1.4.  The web interface doesn't list the latest software when trying to update from there.

 

How can I update the phone to the latest software?

 

 

Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=D Region=0
Platform: Board=2345-17960-001 6 0

Platform: BootBlock=3.0.1 (17960-001) 08-Mar-10 13:18
Application, main: Label=Updater, Version=Citrine 5.3.3.1580 22-Nov-14 09:18

Application, load: Type=SIP, Version=5.1.3.1675 22-Nov-14 09:30

 

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

welcome to the Polycom Community.

 

The BootBLOCK is different from the BootROM and I am currently chasing this internally. I cannot give you a timeline at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
hw
Occasional Visitor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Thanks --- the phone is working great so far.  I have a VVX 301, too, and I have to say both of them are wonderful phones with the best voice quality I've ever heared with any phone, which have been quite a few over the years.

 

How can I find out when this problem is resolved?

 

Message 3 of 7
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

I will respond to this post once we fixed this.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
hw
Occasional Visitor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Any news on this one, will it ever be fixed?

Message 5 of 7
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw ,

 

welcome to the Poly Community.

 

The official VVX 1500 PAge => here <= has the BootBlock

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
hw
Occasional Visitor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Thank you very much, it worked flawless.  Now I have:

 

UC Software Version 5.9.2.3446

Updater Version 5.9.7.19340

Message 7 of 7