VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

hw
Occasional Visitor

VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hi,

 

my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required.  I have set up an FTP server and have been able to use it to update the software on the phone before, so it's working.  However, the phone only displays that all attempts to update the bootblock have failed.

 

I couldn't find bootblock 3.0.4, so I tried bootrom (assuming that's the same as the bootblock) versions 4.1.3 and 4.1.4.  The web interface doesn't list the latest software when trying to update from there.

 

How can I update the phone to the latest software?

 

 

Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=D Region=0
Platform: Board=2345-17960-001 6 0

Platform: BootBlock=3.0.1 (17960-001) 08-Mar-10 13:18
Application, main: Label=Updater, Version=Citrine 5.3.3.1580 22-Nov-14 09:18

Application, load: Type=SIP, Version=5.1.3.1675 22-Nov-14 09:30

 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

welcome to the Polycom Community.

 

The BootBLOCK is different from the BootROM and I am currently chasing this internally. I cannot give you a timeline at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
hw
Occasional Visitor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Thanks --- the phone is working great so far.  I have a VVX 301, too, and I have to say both of them are wonderful phones with the best voice quality I've ever heared with any phone, which have been quite a few over the years.

 

How can I find out when this problem is resolved?

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

I will respond to this post once we fixed this.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4