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VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

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Occasional Advisor

VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hi,

 

my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required.  I have set up an FTP server and have been able to use it to update the software on the phone before, so it's working.  However, the phone only displays that all attempts to update the bootblock have failed.

 

I couldn't find bootblock 3.0.4, so I tried bootrom (assuming that's the same as the bootblock) versions 4.1.3 and 4.1.4.  The web interface doesn't list the latest software when trying to update from there.

 

How can I update the phone to the latest software?

 

 

Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=D Region=0
Platform: Board=2345-17960-001 6 0

Platform: BootBlock=3.0.1 (17960-001) 08-Mar-10 13:18
Application, main: Label=Updater, Version=Citrine 5.3.3.1580 22-Nov-14 09:18

Application, load: Type=SIP, Version=5.1.3.1675 22-Nov-14 09:30

 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw ,

 

welcome to the Poly Community.

 

The official VVX 1500 PAge => here <= has the BootBlock

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

welcome to the Polycom Community.

 

The BootBLOCK is different from the BootROM and I am currently chasing this internally. I cannot give you a timeline at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Thanks --- the phone is working great so far.  I have a VVX 301, too, and I have to say both of them are wonderful phones with the best voice quality I've ever heared with any phone, which have been quite a few over the years.

 

How can I find out when this problem is resolved?

 

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw,

 

I will respond to this post once we fixed this.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Advisor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Any news on this one, will it ever be fixed?

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Hello @hw ,

 

welcome to the Poly Community.

 

The official VVX 1500 PAge => here <= has the BootBlock

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
Highlighted
Occasional Advisor

Re: VVX 1500: how to upgrade to latest UC software from bootrom 3.0.1

Thank you very much, it worked flawless.  Now I have:

 

UC Software Version 5.9.2.3446

Updater Version 5.9.7.19340

Message 7 of 7