Plantronics + Polycom. Now together as Poly Logo

VVX 1500

bham
Occasional Visitor

VVX 1500

je possède 2 Polycom VVX 1500 . Je configure en H323 .Il est impossible de faire un appel

message erreur : ''non identifié''

Version 4.3.0.0639

Rev 3..3.1.0953

 

C'est peut-être un problème de version ?

 

Pouvez vous m'aidez ?

Merci

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500

Hello bham,

welcome to the Polycom Community.

Usually we expect users to post a question in English.

 

Do you have a VVX1500 or a VVX1500D?

 

The VVX1500 comes without a H.323 License and the VVX1500D comes with a H.323 License

 

Check via Menu Key => Status => Licenses

 

If you do not have a license please order below via your Polycom Partner:

 

5150-16826-001

 

If above is not your issue please post more details in English.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2