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VVX 1500D and Hold

jlavalleur
Occasional Contributor

VVX 1500D and Hold

I am using 2 VVX 1500D video phones and the same thing is happening on both phones.  If I am on a call and press the Hold button or choose the Hold box from the display on the phone the call is immediately disconnected.  How do I place a call on hold?

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SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 1500D and Hold

Hello jlavalleur,

I have moved this post again from the Video Section into the VoIP Section.


A hold usually sends an Invite to the SIP Server which needs answering. I can only suggest to make a wireshark trace and check the SIP Signaling.

 

It is always useful if you post the Software Version of the Phones so others or yourself may be able to check the release notes for known issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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