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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-31-2017 03:44 AM

HP Recommended

I have just bought a new VVX 201

UC Software Version 5.5.1.11526

Updater Version 5.7.1.13261

 

I'm trying to configure 2 SIP lines (2 different SIP providers: Provider A & B)
Line 1 - registers OK
Line 2 - fails register

If I configure provider A on line 1 and provider B on line 2 - line 1 is OK, line 2 does not register.
If I configure provider B on line 1 and provider A on line 2 - line 1 is OK, line 2 does not register.

I have tested each provider's configuration by itself (only single line configured in Simple Setup) and the settings work.

 

Any help is greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2017 04:14 AM

HP Recommended

Hello BigRepa,

welcome to the Polycom Community.

Any chance for a Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎01-31-2017 04:14 AM

HP Recommended

Hello BigRepa,

welcome to the Polycom Community.

Any chance for a Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-31-2017 04:42 AM

HP Recommended

Thanks for your input.

I had the VVX 201 configured with a single line just now.

Manually reconfigured for 2 line to provide the backup - and magically - it works with both line now.

Was this reply helpful? Yes No
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