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VVX 250 OBi Edition 6.3.1 - upload background picture

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Occasional Advisor

VVX 250 OBi Edition 6.3.1 - upload background picture

I'm trying to upload a custom background image to a new VVX 250 OBi edition v6.3.1
 
I see no option to upload an image on the OBi web portal (including Expert), the direct web portal from the phone's IP address, nor under any menu option on the phone screen to upload a picture from a USB drive.

Any one know how to do this?

Thank you!
Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Hello @ToFF ,

 

Welcome to the Poly Community.

 

To my own personal knowledge, this is only a feature of the next Obi Software 6.4.0 which is yet unreleased.

 

Once this is released the option to load this via a USB stick will be available. 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Advisor

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

That's the info I needed. Thank you!

Message 3 of 9
Polycom Employee

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Hello ToFF,

 

You can actually change the background picture on a VVX 250 OBi Edition with firmware 6.3.1 by logging into the web admin page, then selecting "User Settings", then "User Preferences" and in the parameter "BackgroundPicture" enter a URL (HTTP or HTTPS) to a picture file or the path name. We will be adding support to update the BackgroundPicture, via USB, in 6.4. Hope this helps.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Occasional Advisor

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Thank you. Does that upload the picture to the phone, or does it continually reference the URL to display the image? There could be advantages to that.

 

Update: I added a jpg image to our server, 320x240 pixels, added the URL as you described. It is not showing up on the screen. Attached is a screenshot of the configuration page. Here is the URL to the image:

 

https://www.tomoffinlandfoundation.org/foundation/images/phone.jpg

 

Polycom Employee

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Hello ToFF,

 

We configured the same URL you provided onto one of our phones, and found that it also did not update the background picture on our phone. We then made a copy of your image, and hosted the picture on our HTTP server, then re-configured the phone with our server URL. This time the background picture on our phone updated with the new image. We suspect your server is not allowing the phone to fetch the file.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Occasional Advisor

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

I just uploaded it to a webserver on the LAN, and it does not work.

 

The image is accessible from a URL in any browser, both locally and the hosted server I sent before.

 

I am connecting using the USB WiFi adapter.

Message 7 of 9
Polycom Employee & Community Manager

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Hello @ToFF ,

 

we cannot remote diagnose your network as we are not sure the WiFi you are using has the same abilities or access than a PC using this. There are firewalls and network routing to consider.

 

The next official step would be to open a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Advisor

Re: VVX 250 OBi Edition 6.3.1 - upload background picture

Any ETA on v6.4.0?

Message 9 of 9