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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: VVX-250 OBi Edition Revert to UC
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08-27-2019 02:35 PM
Is it possible to revert an OBi-Edition VVX-250 to the standard UC software and interface?
Solved! Go to Solution.
Accepted Solutions
08-28-2019 02:14 AM - edited 03-19-2024 10:43 AM
Hello @Raxx ,
Welcome to the Polycom Community.
to my personal knowledge End Customers are unable to do this and we cannot provide any warranty on the device if this fails.
Instructions can be found >here< and please use at your own risk.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-28-2019 02:14 AM - edited 03-19-2024 10:43 AM
Hello @Raxx ,
Welcome to the Polycom Community.
to my personal knowledge End Customers are unable to do this and we cannot provide any warranty on the device if this fails.
Instructions can be found >here< and please use at your own risk.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-31-2019 01:01 PM
I cannot get this to work for anything in the world. I'm not familiar with TFTP, but I did use an ftp server that I created and no matter what I do, it just never reverts back to the UCS. Raxx, would you mind giving a step by step on how you used TFTP to get it done?
04-10-2020 07:23 AM
I am in a similar situation. I cannot get the UCS firmware to take. I'm running the OBI version 6.3.0.0 on a VVX 350. I've setup a webserver on my local network, however the phone won't grab the firmware. I'm at a loss as there is very little information on how to perform this task on the internet.
I've verified the file is available from another computer so the firewall is not blocking the access.
Any ideas?
Thanks,
Bill
04-10-2020 07:34 AM - edited 03-19-2024 10:43 AM
Hello @LarryBurns ,
Welcome to the Poly Community.
Highly detailed Instructions can be found >here< but please use at your own risk.
We do not officially support the conversion and you should purchase either an Obi Edition VVX or a UC Software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-10-2020 07:43 AM
Thanks for the quick reply Steffen,
I've tried the instructions on that page (thank you for making those), however I'm not doing something right. Here is the path I've but in to the FirmwareURL
"http://192.168.1.8:8080/poly/sip.ld"
Do you see anything wrong with they way I've written it?
I"ve also tried "http://192.168.1.8:8080/poly/sip.ld,bgu-conv=disable"
I accept full responsibility if the hardware gets bricked.
Thanks,
Bill
04-14-2020 04:05 AM - edited 03-19-2024 10:44 AM
Hello @LarryBurns
I have added additional information to the link >here<
- You must use the split version of the UC Software download
- You must name the sip.ld file including the part number
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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