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VVX 250 no ip

Occasional Visitor

VVX 250 no ip



I recently purchased Polycom VVX 250 phone. The problem is - it does not get an IP so I'm not able to use it.


Any solutions?


Thank you in advance.

Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 250 no ip

Hello @Denisdp ,


Welcome to the Poly Community.

As we had questions on this before I  simply created an FAQ:


Jul 31, 2020 Question: How can I troubleshoot a phone not getting an IP or DHCP issues?

Resolution: Try a manual IP => here <= or for DHCP logging check >here< and check LLDP or CDP => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2