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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

@SteffenBaierUK wrote:

Hello PDXRUNR,

I had actually already raised this myself internally as a bug and engineering is currently addressing this. I have no exact ETA when the new software will be released that includes this functionality.

 

If you want to open a service ticket with our support team to track the issue please quote VESC-2808.



Hello PDXRUNR,

 

as mentioned in my original reply you should raise this via your Polycom reseller as it will receive more attention based on your comment being unable to sell the units with the lack of this functionality.

 

Did you contact your reseller or Polycom support as originally advised?

 

The FAQ also explains this procedure in addition:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Just curious if you have heard anything inside Polycom about this issue being worked on?  We still can't sell these phones because button labels are covered during transfer.  I have mentioned this to multiple resellers as well and they all say they are waiting for Polycom to address it.

 

Thanks!

 

Louis

HP Recommended

Hello all,

 

this has been resolved in UCS 4.1.6

 

  • 88954 BLF functionality has been optimized to use transfer and conference functionalities for BLF contacts.

Future follow up software releases in the UCS 5.x.x Range should also include this. Please ensure to check the release notes.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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