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VVX 300/400 Line Key Labels Not Visible During Transfer

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Polycom Employee & Community Manager

Re: VVX 300/400 Line Key Labels Not Visible During Transfer


@SteffenBaierUK wrote:

Hello PDXRUNR,

I had actually already raised this myself internally as a bug and engineering is currently addressing this. I have no exact ETA when the new software will be released that includes this functionality.

 

If you want to open a service ticket with our support team to track the issue please quote VESC-2808.



Hello PDXRUNR,

 

as mentioned in my original reply you should raise this via your Polycom reseller as it will receive more attention based on your comment being unable to sell the units with the lack of this functionality.

 

Did you contact your reseller or Polycom support as originally advised?

 

The FAQ also explains this procedure in addition:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
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Advisor

Re: VVX 300/400 Line Key Labels Not Visible During Transfer

Hi Steffen,

 

Just curious if you have heard anything inside Polycom about this issue being worked on?  We still can't sell these phones because button labels are covered during transfer.  I have mentioned this to multiple resellers as well and they all say they are waiting for Polycom to address it.

 

Thanks!

 

Louis

Message 12 of 13
Highlighted
Polycom Employee & Community Manager

Re: VVX 300/400 Line Key Labels Not Visible During Transfer

Hello all,

 

this has been resolved in UCS 4.1.6

 

  • 88954 BLF functionality has been optimized to use transfer and conference functionalities for BLF contacts.

Future follow up software releases in the UCS 5.x.x Range should also include this. Please ensure to check the release notes.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13