Re: VVX 300/400 acoustics

WCIKevin · ‎07-23-2013

Is it just me or is the acoustical quality of the VVX300/400 not as good as the soundpoints using G711? It seems clear but like there's a thin piece of tissue paper in the way. Is there any sort of setting that could "brighten" up the audio?

SteffenBaierUK · ‎07-24-2013

Hello WCIKevin,

welcome to the Polycom Community.

Are you sure you are not mistaking this with the different sidetone behavior on the newer phones?

I would suggest you work with your Polycom reseller and/or Polycom support in order to "play" with the parameters to adjust this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

codec · ‎04-08-2014

Has anyone resolved this? I have 2 new VVX-310's running the latest OS revision from Polycom and the audio quality is extremely dim. It seems like there is an issue with not only the sidetone, but also the overall gain.

SamF · ‎05-13-2014

We are experiencing the same issues,
we have over 1000 VVX Polycoms deployed.

I added side tone, in some offices enviorment it helps but some it makes it much worse.

SteffenBaierUK · ‎05-13-2014

Hello all,

welcome to the Polycom Community.

As already advised in my original reply I would suggest you work with your Polycom reseller and/or Polycom support in order to "play" with the parameters to adjust this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's