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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is it just me or is the acoustical quality of the VVX300/400 not as good as the soundpoints using G711? It seems clear but like there's a thin piece of tissue paper in the way. Is there any sort of setting that could "brighten" up the audio?

4 REPLIES 4
HP Recommended

Hello WCIKevin,

welcome to the Polycom Community.

Are you sure you are not mistaking this with the different sidetone behavior on the newer phones?

 

I would suggest you work with your Polycom reseller and/or Polycom support in order to "play" with the parameters to adjust this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Has anyone resolved this?  I have 2 new VVX-310's running the latest OS revision from Polycom and the audio quality is extremely dim.  It seems like there is an issue with not only the sidetone, but also the overall gain.

HP Recommended

We are experiencing the same issues,
we have over 1000 VVX Polycoms deployed.

I added side tone, in some offices enviorment it helps but some it makes it much worse.

HP Recommended

Hello all,

welcome to the Polycom Community.

 

As already advised in my original reply I would suggest you work with your Polycom reseller and/or Polycom support in order to "play" with the parameters to adjust this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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