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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-30-2016 12:58 AM

HP Recommended

Hi,

 

Our client use the phone VVX 300 connected to a opensip PBX. Most of the phones are working normal however 4 of the phones are connecting to FTP but not getting registered.

The Extension is working in another phones and all the phones are in same version 5.4.4.

We have factory reset and tried it, however the result is same,.

I have attached the log files of 4 phones.

 

Please let me know is there anything we are missing.

 

Thank You.

 

 

Polycom.zip
3 REPLIES 3

‎11-30-2016 01:04 AM

HP Recommended

Hello Adarsh P S,

welcome back to the Polycom Community.

 

Most likely you are in Skype for Business / LYNC mode and need to switch the base profile as explained => here <= but do it the other way round.


In addition the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If the above does not help you please work with Beetel Teletech Ltd. who sold these phones.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-02-2016 12:16 AM

HP Recommended

Hi Steffen,

 

The other phones are working fine with the configuration file, which have the details to change the Lync Mode to Generic mode.

Is there anything else will be causing the problem?

Was this reply helpful? Yes No

‎12-02-2016 12:40 AM

HP Recommended

Hello Adarsh P S,

You are a regular here and I also added a VoIP FAQ post for you to utilize trying to troubleshoot your problem.

 

I suggest you raise a ticket with support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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