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VVX 300 Sometimes not answering when handset is lifted

Occasional Visitor

VVX 300 Sometimes not answering when handset is lifted

We have a Polycom VVX 300 running Occationally when the handset is picked up while a call is incomming the unit will not answer a call which results in the user having to hit the answer hotkey to pick up the call. 

This same unit was also having issues with delays in dialing related to CPU usage during dialing but that was resolved by upgrading from to Firmware update solved dialing issue but intermitent pick up issue still remains. Any ideas?

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Polycom Employee & Community Manager

Re: VVX 300 Sometimes not answering when handset is lifted

Hello @Chris_Maglocks,

welcome to the Polycom Community.

We would need to see some logs etc. in order to troubleshoot this but we cannot provide support via the Medium of a community forum.


I suggest you use a currently supported software like UC Software 5.8.0 or 5.7.2 and if you still see the issue escalate this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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